Can You Return Underwear at Walmart? A Comprehensive Guide to Their Return Policy

Have you ever bought underwear from Walmart and realized it wasn’t quite what you were looking for, or it didn’t fit as expected? You’re not alone. Many shoppers find themselves in situations where they need to return items, including underwear. In this blog post, we will provide a comprehensive guide on Walmart’s return policy specifically focusing on underwear. 

Understanding return policies before making a purchase is essential to ensure a hassle-free shopping experience and avoid disappointment in case you need to make a return. So, let’s delve into Walmart’s policies and answer the burning question: Can you return underwear at Walmart? 

Can You Return Underwear at Walmart (Understanding Walmart’s General Return Policy)

purchasing underwear from Walmart store

As one of the largest retail giants, Walmart strives to make the shopping experience seamless and convenient for its customers. For most products, Walmart offers a generous 90-day return window from the date of purchase. This means that customers have three months to return an item if they are not completely satisfied with it.

Similarly, customers can return their unused or unopened underwear at Walmart within 90 days but underwear that has been used can’t be returned as there are hygienic concerns. However, it’s essential to note that some categories of items have different return periods. For example, electronics, video games, and software typically have a shorter 30-day return window.

To process a return, customers are generally required to present the original receipt as proof of purchase. If the receipt is unavailable, Walmart may still accept the return at the store manager’s discretion. However, in such cases, the refund will be issued in the form of a Walmart gift card.

While Walmart’s return policy is relatively lenient, there are some exceptions. Items marked as “non-returnable” or “final sale” cannot be returned under any circumstances. In addition, certain products, such as firearms, ammunition, and prescription medications, are subject to specific return restrictions.

Related: Can You Return Makeup to Walmart? A Comprehensive Guide on Makeup Returns

Step-by-step Instructions to Return Underwear at Walmart

A. In-Store Returns

  1. Locate your original receipt and ensure it is within the return window: To process an underwear return, make sure you have the original receipt and that the purchase was made within the allowed return period (usually 90 days for general merchandise).
  2. Package the underwear with tags still attached and original packaging: Ensure that the underwear is in its original condition with all tags attached and unopened packaging. Walmart will not accept returns on used or opened underwear for hygienic reasons.
  3. Visit the Walmart Customer Service Desk to process the return: Bring the packaged underwear and receipt to the customer service desk at your local Walmart store. The staff will assist you in processing the return, inspecting the item, and issuing a refund.
  4. Expect potential delays due to hygiene concerns or additional inspection: Be prepared for possible delays in the return process, as staff may need to take extra precautions or perform a more thorough inspection due to the nature of the product.

B. Online Returns

  1. Log in to your Walmart account and locate the order in question: Sign in to your account on Walmart’s website, navigate to your order history, and find the order containing the underwear you wish to return.
  2. Follow the prompts to initiate a return and print a return label: Click on the order and follow the instructions to start the return process. You’ll be provided with a return label that you can print at home.
  3. Package the underwear with tags still attached and original packaging: As with in-store returns, ensure the underwear is in its original condition, with tags attached and unopened packaging.
  4. Ship the item back to Walmart and await confirmation and refund: Attach the return label to the package and drop it off at a designated shipping location. Once Walmart receives and inspects the returned underwear, they will process your refund.

Exceptions and Special Circumstances to Remember

In some cases, returning underwear may not be possible. This can occur if the item is marked as “final sale” or “non-returnable,” if the packaging is damaged, or if the item has been used. For these situations, consider exploring alternatives such as exchanges or store credit, depending on the specific circumstances and store policies. Always communicate with Walmart’s customer service to understand your options in these scenarios.


Can I return opened or used underwear at Walmart?

No, Walmart does not accept returns for opened or used underwear due to hygiene concerns. Underwear must be in its original, unopened packaging with tags still attached to be eligible for a return.

Do I need a receipt to return underwear at Walmart?

Ideally, you should have the original receipt to process a return. However, if the receipt is unavailable, Walmart may still accept the return at the store manager’s discretion. In such cases, the refund will be issued in the form of a Walmart gift card.

How long does it take to receive a refund for returned underwear?

Refund processing times may vary, but generally, you can expect a refund within a few days after Walmart receives and inspects the returned item. Online returns may take longer due to shipping and handling times.

On a Final Note

Returning underwear at Walmart is generally possible, provided it is in its original, unopened condition with tags attached. By understanding Walmart’s return policy and following the outlined steps for in-store or online returns, customers can ensure a smooth return process. Remember to keep your receipts, adhere to return guidelines, and consult Walmart’s customer service for any special circumstances to make the most of your shopping experience.

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